We offer a full refund on your first payment within 7 calendar days of the initial purchase date, no questions asked. This applies to both monthly and annual plan purchases. If you are not satisfied with Subkept for any reason during your first 7 days, contact us and we will issue a complete refund to your original payment method.
Email [email protected] from the email address associated with your Subkept account. Include your account email address and the approximate date of the charge. We will confirm receipt and process your refund within 2 business days of approval. No explanation is required within the 7-day window.
Once approved, refunds are submitted to your payment processor immediately. The funds typically appear on your card or bank statement within 5 to 10 business days, depending on your card issuer. This timeline is outside our control once the refund is submitted.
The 7-day refund applies to your first payment on a new Subkept subscription. It covers both the monthly plan ($5/month) and the annual plan ($35/year). The guarantee applies once per customer.
We do not offer automatic refunds on renewal charges. However, if you were charged for a renewal and forgot to cancel, contact us at [email protected] within 48 hours of the charge. We will review the request and issue a refund at our discretion if the circumstances are reasonable.
Canceling your subscription prevents future charges but does not automatically issue a refund. To receive a refund within the 7-day window, you must explicitly request it by emailing us. Cancellation alone is not sufficient. After 7 days, cancellation stops future billing but does not entitle you to a refund of charges already made.
For all refund requests or billing questions, contact [email protected]. We aim to respond within 1 business day.